After Sales Services
We always regard the after-sales services as a vertical salesperson, while the typical person is calleda horizontal salesperson.To make our customer business better than now, we have nothing but to provide the utmost service support.Following this belief, Coordinates Co.,Ltd has committed to responsible and accountable customer after-sales support. We provide two after-sales service channels for the customers, believing it will take the end-user to get the most out of instruments.
Services & Repair Center
We havethe substantial infrastructure for the services and repair center, which perfectly intertwines with the services engineers who possess two outstanding competencies: hardskills and soft skills.
The services & repair center has extensive tools, spare parts, equipment such as a collimator, EDM adjustable machine, and services software.The main tasks of the services workshop are;
- Services and Repair
- Calibration and Certification
Technical Support
Since we provide advanced instruments with cutting-edge technology, transferring extensive technical know-how to the end user is paramount.We provide below technical support to align with this tenant.
- Operational Training
- Instruction for precaution
- Answer the technical questions
- Firmware and Version Upgrade
The after-sales services typically offer a one-year warranty, but the customer may extend contract years by paying extra for some specific land surveying instruments. Our commitment to after-sales support includes issuing certificates, maintenance, repair, operation training, user manuals, and online technical support. We provide quality after-sales services for the below instrument groups applied by responsible and accountable action.
Land & Bathymetric Surveying Instruments
(GnssGps, Total Station, Laser Level, Digital Level, Theodolite, Auto-levels, Target Systems, and other surveying accessories)
Soil & Concrete Testing Equipment
(Tensil machine, Compressing Machines, Triaxial, Direct Shear, and others)